For more than 100 years, Kavo Kerr has developed innovative and high-quality dental products. With a focus on team cohesion and efficiency, its Morrisburg, Ontario plant produces dental burrs almost 24/7.

The Challenge: Increasing uptime

Kavo Kerr relies on a symbiotic relationship between operators and machines. Given that the machines run almost every minute of every day, uptime needs to be high. Kavo Kerr integrated Raven to uncover insights into reasons for downtime and learn more about losses.

“We needed data to have more informed discussions internally about downtime,” says Dave Martin at Kavo Kerr. “We wanted to look at the data together, as a team, to find out where the losses are and how we could improve.”

The Opportunity: Real-time data and recommendations

As the first augmented management platform for manufacturing, Raven installed units on every line to monitor each machine and give real-time insights. Touchscreens allow operators to identify issues immediately and escalate when needed. Custom analysis from a dedicated team of data scientists identified opportunities for further improvement.

“We find tremendous value in the insights from Raven’s data scientists. They help by going deeper into the data and providing recommendations,” says Martin.  

The Impact

Since integrating Raven into their processes in 2015, Kavo Kerr has increased uptime from 78% to 92%.

More importantly, however, augmented management given the Kavo Kerr team the insights to have rich discussions about best practices. “It shows us what’s really happening,” says Martin. “We have better conversations to solve problems together.”

For this busy manufacturing company, the impact goes beyond data science; it’s about supporting the individuals on the team. “As soon as we make the reasons for downtime visible, we can provide help,” says Martin. “The machine’s performance is a known entity, so it’s about supporting our people, collaborating, and learning from each other.” 

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